Introduction & Resource Guide
This page contains useful information regarding installation and daily work with Learn365.
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Get Started with Learn365
We are excited to have you on board and are looking forward to beginning our collaboration.
Before you start installing your Learn365 solution, we would like to provide you with a few helpful resources from your Success Basic Plan to ensure a seamless setup of your solution.
This page includes necessary information for a successful startup:
- Learn365 Install Instructions & Configuration Guide
- Learn365 Customer Academy
- Zensai Customer Community
- Zensai Help Center
- Success Basic Plan & Other Package Features
- Overview of First 3 Months of Success Basic Plan
- Book a meeting with a Customer Success Manager
Thank you for choosing Learn365 as your integrated learning solution.
Install guide
The installation guide contains everything you need for installing Learn365 and is available through our dedicated Help Center.
Overview of the install guide:
- Software requirements and perquisites
- Step-by-step installation of Learn365 from the Microsoft AppSource Store
- Learn365 Core Configuration / Assign LMS Administrators
- Best practices for successful install and performance
Learn365 Customer Academy
To ensure you get a strong start with your solution, we recommend that you sign up for the Learn365 Customer Academy and complete the Intro Pack to get well acquainted with Learn365.
Click the button below to sign-up for the Academy.
Already signed up? You can access the academy here
Questions?
Feel free to contact our Customer Success Team for support with installing and managing your Learn365 solution.
[email protected]
Resources
We have collected some of the most important resources for both new and experienced Learn365 customers.
Customer Community
The Zensai Customer Community was created to give you a platform to share ideas and experiences, while engaging with a large network of like-minded Learn365 users across many industries around the globe.
We welcome you to join our global Customer Community to begin expanding your resources and network.
Learn365 Success Packages
With a Success Basic subscription, you receive our baseline service plan which is tailored to customers who require little assistance from Learn365 to implement and configure their solution.
You can find a full list of features included in your Success Basic Plan, along with additional services available with our Success Plus and Success Premium Plans, below.
Help Center and Support
Do you have a growing list of "how-to" questions? Check out our help center for video tutorials, guides, Learn365 health status and road map to get the answers you need.
To learn more about all the options for support that Learn365 can provide you, please visit this article.
Newsletter
Stay up-to-date and learn from industry experts through the dedicated Learn365 newsletter.
Explore the world of Learn365:
Overview of the first 3 months
Here is an overview of what you can expect during the first 3 months as a Basic Success plan customer.
A: Welcome Mail
This mail includes important details regarding installation and supporting information.
B: Installation
Installation information will be found in the welcome mail and is specific to the Success Package chosen.
C: Access to Learn365 Customer Academy
The access level will depend on which Success Package is chosen.
D: Resource Mail
This mail includes resources that will be helpful in your organization’s Learn365 adoption journey.
E: Access to Learn365 Customer Community
Enjoy access to all the groups within the community to share experiences and learn more about the platform.
F: Q&A with a Subject Matter Expert
This is a targeted conference call between your organization and an Learn365 consultant or a Customer Success Manager. The number of sessions will depend on Success Plan level.
Need support from a Learn365 Customer Success Manager?
A Customer Success Manager (CSM) at Learn365 will review best practice guidance, tips and tricks, as well as be a liaison to all things related to Learn365.
Because a CSM is not technical in nature, the CSM will be your point of contact to guide you to the Academy, Help Center, or SMEs as needed